Shipping Policy

1. Shipping Coverage

We provide shipping services to delivery addresses within the United States. Actual shipping availability may vary depending on the specific delivery address and the service coverage of the carrier.

When placing an order, please ensure that the delivery address you provide is complete and accurate and includes the necessary contact information for delivery. If an address cannot be delivered through available shipping arrangements, we may need to contact you to confirm how to proceed.

2. Shipping Rates

We charge standard shipping fees based on the order amount, according to the following rules:

  • Orders under $80.99: A standard shipping fee of $5.99 applies.
  • Orders of $80.99 or more: Standard shipping is free.

All amounts are calculated in U.S. dollars (USD). Orders that qualify for free shipping do not need to pay standard shipping fees.

If an order involves special charges that require separate explanation, we will clearly disclose them before checkout where applicable and will not treat undisclosed charges as standard shipping fees without prior explanation.

3. Order Processing Time

Orders generally require 1-3 business days to be processed and prepared for shipment.

Order processing time refers to the time from order submission until the order completes necessary processing and is ready for shipment, excluding the actual transit time after the package is dispatched.

Business days generally mean Monday through Friday, excluding weekends and applicable public holidays. Actual processing time may vary due to order information verification, inventory conditions, or other reasonable order fulfillment factors.

After an order is processed and shipped, the package enters the carrier's transit process. Please note that order processing time and transit time are two separate stages and should be calculated separately.

4. Shipping Methods and Estimated Delivery Time

We use the following logistics carriers to provide shipping services:

  • FedEx
  • DHL Express
  • UPS

The specific carrier or shipping service used will be determined based on the order, delivery address, and actual logistics arrangements. Not every order allows you to choose from all of the above carriers yourself.

The estimated transit time after a package is shipped is 5-8 business days. This is the transit time from order dispatch to estimated delivery, excluding order processing time before shipment.

Under normal circumstances, the estimated delivery cycle is as follows:

  • Order processing time: 1-3 business days.
  • Transit time after shipment: 5-8 business days.
  • Estimated total delivery cycle: Generally about 6-11 business days, depending on the actual progress of order processing and transit.

The above times are estimates and are not guarantees of delivery on a fixed date. Weather conditions, holidays, transportation network congestion, address verification, carrier operations, and other factors beyond our control may affect actual delivery time.

We will make reasonable efforts to process and ship orders according to normal procedures and assist you in checking delivery progress where applicable.

5. Duties, Taxes, and Customs Clearance

Under our normal shipping arrangements, applicable taxes are included in the corresponding product prices. Logistics providers will assist with required customs clearance procedures in accordance with applicable processes.

For normal orders, consumers generally do not need to pay undisclosed routine customs clearance fees at the time of delivery.

However, specific taxes and customs clearance requirements may vary depending on applicable law, regulatory requirements, and special order circumstances. Special government-imposed fees, storage fees arising from specific circumstances, or other legally applicable fees are not necessarily included in the product price.

If special order circumstances may give rise to additional fees, we will explain the relevant information in advance where possible and applicable. All tax and customs clearance matters will be handled in accordance with applicable law and actual shipping arrangements.

6. Order Tracking

After an order is shipped, if logistics tracking information is available, we will provide you with a tracking number and corresponding inquiry link through the relevant contact channel provided at order confirmation or through a shipment notification.

You can check the package transit progress through the tracking system provided by the relevant carrier.

Please note that after a package is dispatched, logistics information may not update immediately. Tracking status may only show the latest information after the carrier completes the first scan or updates the transit record.

If you do not receive tracking information, or if the tracking status has not updated for a long time, please contact us by email first, or you may also call customer service. We will assist with the inquiry based on order records and logistics information provided by the carrier.

7. Delivery Delays and Inquiries

If a package has not been delivered beyond the estimated transit time, please contact us for assistance.

To help us inquire about the delivery situation more efficiently, we recommend providing the following information:

  • Order number;
  • Email address used when placing the order;
  • Logistics tracking number (if available);
  • Current tracking status and a description of the relevant circumstances.

We will assist with verification based on actual order records and logistics information and, where appropriate, contact the carrier to learn about the transit situation.

Delivery delays may be caused by severe weather, holidays, carrier transportation network congestion, customs review, address verification, or other logistics operational factors. In such cases, actual delivery time may exceed the estimated range.

We cannot guarantee that all delay issues will be resolved within a fixed period, but we will make reasonable efforts to assist with inquiries and handle follow-up matters based on actual circumstances, applicable law, and relevant policies.

8. Damaged Items, Lost Packages, or Delivery Abnormalities

8.1 Receiving Damaged Items

If you receive an item that is damaged in transit or has other visible damage, please contact us by email as soon as possible.

To facilitate verification, please provide as much of the following as possible:

  • Order number;
  • Detailed description of the damage;
  • Clear photos or videos of the damaged parts and outer packaging (if available).

We will investigate the relevant issue based on the actual circumstances and provide an appropriate resolution in accordance with the applicable Return & Refund Policy and legal requirements.

Depending on the specific circumstances and investigation results, possible resolutions may include reshipping missing or damaged parts, return with refund, partial refund, or other reasonable solutions. The specific solution depends on the nature of the issue, the condition of the item, and actual feasibility, and not all resolutions apply to every order.

8.2 Lost Packages or Packages Not Received

If logistics tracking information has not updated for a long time, or if the tracking record shows the package was delivered but you did not actually receive it, please contact us promptly.

We will verify the relevant order and logistics records and, where appropriate, initiate an investigation with the carrier.

During the investigation, we may need you to provide additional relevant information to help confirm the transit and delivery status of the package.

Whether to arrange reshipment, a refund, or other remedies will be determined based on the investigation results, specific order circumstances, applicable law, and relevant policies. We will not, based solely on a single logistics status and without appropriate verification, shift all responsibility for package loss or delivery disputes to the consumer.

8.3 Incorrect or Incomplete Delivery

If you discover incorrect delivery information, abnormal delivery status, receipt of an item that does not match your order, or other delivery issues, please contact us as soon as possible.

We will verify the cause of the issue based on actual circumstances and determine the appropriate resolution in light of order records, carrier information, and relevant evidence.

If the issue is caused by an incorrect address submitted by the consumer, carrier operations, or other fulfillment stages, we will handle it separately based on the specific cause. Any resolution decision will comply with applicable law and relevant policies.

9. Delivery Address and Shipping Responsibility

When placing an order, please be sure to provide an accurate and complete delivery address and necessary contact information so that the carrier can complete delivery smoothly.

If you discover an address error after submitting an order, please contact us as soon as possible. Whether we can modify the address depends on the order processing progress and the carrier's operating conditions at that time.

After an order is shipped, address modification, package interception, or redelivery may not be guaranteed to succeed. If such operations are needed, we will assist in checking feasible options based on the actual circumstances.

If delivery abnormalities occur due to an incomplete, incorrect, or unrecognizable address, we will verify the cause based on the specific circumstances and handle it in accordance with applicable law and relevant policies. For delivery issues caused by us, the carrier, or other fulfillment stages, consumers will not be required to bear full responsibility across the board.

If signature disputes, proof-of-delivery disputes, or other delivery disputes arise, we will verify and handle them in light of logistics records, relevant evidence, actual shipping arrangements, and applicable law.

10. Contact Us

If you have any questions about shipping coverage, shipping fees, order processing time, logistics tracking, delivery delays, or other shipping matters, please contact us through the following methods.

  • Email: solutions@yoridaravian.com
  • Phone: +1 (951) 286-3941
  • Mailing Address: 1164 Stone Pine Ln #A, Corona, CA 92879, US
  • Business Hours: Monday to Friday, from 9:00 AM to 6:00 PM (ET)

We recommend contacting us by email first and including your order number and relevant shipping information in the email so that we can more accurately verify and handle your issue.

We will make reasonable efforts to assist in resolving relevant shipping issues based on actual circumstances, order records, information provided by the carrier, and applicable law.