Order Cancellation Policy
1. Policy Overview
This Order Cancellation Policy applies to orders you submit through yoridaravian.com. This policy is intended to explain the applicable conditions for order cancellation, how to submit a request, the review process, and how refunds are handled after a cancellation is approved.
We understand that you may change your purchase plans after placing an order. Therefore, if you wish to cancel an order, please contact us as soon as possible. Whether an order can be cancelled mainly depends on the current processing status of the order, especially whether the order has already been shipped.
We will handle cancellation requests in accordance with this policy, the applicable Return & Refund Policy, and relevant legal requirements.
2. Order Cancellation Eligibility
2.1 Orders Not Yet Shipped
If your order has not yet been shipped, you may contact us to request cancellation.
After receiving your request, we will verify the order status and determine whether cancellation is possible based on the actual processing progress. For orders that meet the cancellation conditions and whose cancellation requests are approved, we will stop the subsequent shipping process and handle the refund according to applicable rules (if applicable).
Please note that submitting a cancellation request does not mean the order has been automatically cancelled. Whether the request is approved depends on the actual status of the order and relevant processing conditions.
Because an order may enter subsequent fulfillment processes before we receive your request, we recommend contacting us as soon as possible once you determine that you need to cancel the order. Submitting your request promptly helps increase the possibility of successfully cancelling the order before shipment, but we cannot guarantee that all requests will be approved.
2.2 Orders Already Shipped
Once an order has been shipped, it generally can no longer be cancelled directly through the ordinary order cancellation process.
If your order has already been shipped but you still wish to return the item, we recommend waiting until the item is delivered and then submitting a return and refund request in accordance with the applicable Return & Refund Policy.
If the item you receive is damaged, defective, incorrectly shipped, or has other fulfillment issues, please contact us for assistance, and we will handle it based on the actual circumstances and applicable policy.
The fact that an order cannot be cancelled directly through the ordinary cancellation process after shipment does not mean that you necessarily lose return, refusal, or other consumer rights granted by applicable law. Relevant requests will be handled based on the specific circumstances, applicable law, and relevant policies.
3. How to Request an Order Cancellation
If you wish to cancel an order, please contact us by email first. You may also call customer service to inquire about order status and the cancellation process.
3.1 Request by Email
Please send your order cancellation request to:
solutions@yoridaravian.com
To help us verify the order as quickly as possible, we recommend including the following information in your email:
- Order Number: Used to identify the order to be cancelled.
- Name and email address used when placing the order: To facilitate order information verification.
- Payment proof or relevant transaction information (if applicable): Such as order payment confirmation records or transaction reference numbers.
- Cancellation request and reason (if applicable): Briefly explain why you wish to cancel the order.
Please do not send complete credit card numbers, payment security codes, account passwords, or other unnecessary sensitive payment information by email.
3.2 Inquire by Phone
You may also contact us by calling:
+1 (951) 286-3941
Our customer service team can help you understand the order status and the cancellation request process.
Whether you contact us by email or by phone, providing accurate order information will help us verify and handle your request more efficiently.
4. Cancellation Request Review and Result Confirmation
After receiving your cancellation request, we will verify the relevant order information and current processing status as soon as possible.
The review and processing procedure generally includes the following steps:
- Verify order information: Confirm the order number, order details, and relevant transaction records.
- Check order status: Confirm whether the order is still in the pre-shipment processing stage or has already entered the transit process.
- Assess cancellation conditions: Determine whether cancellation is possible based on the actual processing progress of the order and applicable rules.
- Process approved requests: For orders that meet the cancellation conditions and are approved, we will stop subsequent shipment according to the actual process and handle applicable refund matters.
- Notify of the result: We will inform you of the result of the cancellation request or the relevant follow-up handling method through appropriate contact channels.
Submitting a request, receiving a request, and the final approval of a cancellation request are different steps. Before receiving explicit cancellation confirmation, please do not regard the submitted request as meaning the order has been successfully cancelled.
If the order has already been shipped or cannot be cancelled for other reasons, we will explain the relevant circumstances to you and, where applicable, provide follow-up handling instructions.
5. Refund Handling for Cancelled Orders
For orders that have been paid and whose cancellation requests are approved, we will process the refund based on the actual payment status and applicable rules.
5.1 Refund Processing Time
Generally, we will initiate or process the refund within 1-5 business days after the cancellation request is approved.
The above time refers to the time we need to process or initiate the refund and does not mean that the refund will necessarily appear in your bank account or payment account within the same period.
5.2 Refund Method
Refunds will generally be issued to the original payment method used for the purchase and returned to the corresponding original payment account.
We generally do not issue refunds to other unconfirmed accounts or payment methods. If further verification of payment information is needed, we may contact you.
5.3 Actual Arrival Time
After a refund is initiated, the actual arrival time may depend on the processing speed of the bank, card issuer, payment service provider, or other relevant financial institution.
If the refund has been initiated but has not yet appeared in your account, please first check the transaction records of the relevant payment account. If you need further assistance, you may contact us to inquire about the refund processing status.
5.4 Payments Not Yet Completed
If the order has not actually been charged, the payment failed, or the transaction is still pending, we will handle the cancellation request based on the actual payment status.
Where no funds have been collected, an actual refund may not be necessary. For transactions still in pending status, the final status and related fund processing time may depend on the payment service provider or financial institution.
6. Follow-Up Handling for Shipped Orders
If your order has already been shipped, the ordinary order cancellation process generally no longer applies. In this case, we recommend waiting until the item is delivered and then applying for a return and refund in accordance with the applicable Return & Refund Policy.
The specific handling method depends on the condition of the item, whether the return request meets relevant conditions, and the requirements of applicable law and policy.
- Change of purchase decision: If you change your mind after the item has been shipped, you may review the Return & Refund Policy after the item is delivered and submit a return request in accordance with the relevant requirements.
- Damaged or defective items: Please contact us by email as soon as possible and provide the order number, a description of the issue, and clear photos or videos (if available), so that we can verify and provide an appropriate resolution.
- Incorrect item received or other order issues: Please contact us to explain the specific circumstances, and we will assist based on order records and the actual fulfillment situation.
- Abnormalities during transit: If the package experiences obvious delays, abnormal tracking status, or other delivery issues, please contact us to inquire about the logistics situation.
Return shipping costs, refund amounts, and other handling conditions will be determined in accordance with the applicable Return & Refund Policy, the specific circumstances, and relevant law. We will not exclude your consumer rights under applicable law simply because the order has already been shipped.
For special circumstances during transit, whether carrier interception or other special arrangements can be made depends on actual logistics conditions and available services, and success cannot be guaranteed.
7. Contact Us
If you need to cancel an order, check the status of a request, or have any questions about refund handling, please contact us through the following methods.
- Website: https://yoridaravian.com
- Email: solutions@yoridaravian.com
- Phone: +1 (951) 286-3941
- Mailing Address: 1164 Stone Pine Ln #A, Corona, CA 92879, US
- Business Hours: Monday to Friday, from 9:00 AM to 6:00 PM (ET)
We recommend submitting cancellation requests by email first and including your order number so that we can verify the order status and provide corresponding assistance.
We will make reasonable efforts to process your request promptly and inform you of the follow-up handling method based on the actual order circumstances, relevant policies, and applicable law.